Information We Collect
We may collect information provided directly by customers, including contact information, utility account information, payment information handled through payment processors, communication records, and technical information.
How We Use Information
Information may be used to process payment requests, communicate about transactions, provide customer service, improve website functionality, comply with legal obligations, and help prevent fraud.
Information Sharing
Information may be shared with utility providers, payment processors, service providers, professional advisors, or authorities when required by law or necessary to provide the requested service.
Data Security
Appropriate technical and organizational measures are used to help protect personal information. No method of Internet transmission or electronic storage can be guaranteed to be completely secure.
Payment Information
Payment processing may be handled by third-party payment processors. Do not submit payment information unless you are comfortable proceeding under the applicable payment terms.
Cookies and Tracking
The website may use cookies and similar technologies to improve functionality and understand website usage.
Privacy Rights
Depending on applicable law and location, users may have rights relating to access, correction, deletion, objection, or portability of personal information.
Contact
For privacy questions, contact info@energy-bill-pay.com or 1-800-PAY-BILLS.